A few weeks ago ran into major Internet problems with Verizon Fios, for a good 7 days my speed slowed to a crawl. I was barely able to stay connected, reminded me of the dial up days with AOL.
It all started when I could no longer send email with small pdf attachments. After six hours spent over two days with tech help online, 4 more hours with a tech at my location, problem was internal at one of the switching offices and a computer board. Verizon Fios provided wonderful service but I could not stay disconnected from the Internet any longer for work purposes so made the switch to Optimum Online.
I made the Optimum appointment with a sales guy who showed up at my house ASAP at 8:00PM that night with a handful of offers. As it turns out Fios called next day and got speeds back to normal but I did not want to cancel cable considering I called salesman direct.
Fios offers a faster speed with fiber but so far Optimum is holding its own in the house for streaming and my sons gaming.